FAQ

This document provides answers to frequently asked questions about EMCP Token, helping you quickly resolve issues encountered during use.

Account and Top-Up

Redemption code invalid / balance not updated after redemption

  • Redemption code invalid: check whether the code has expired or has already been used. If the code is valid but cannot be used, please contact customer support.
  • Balance not updated: after a successful redemption, the balance usually updates immediately. If it does not, try refreshing the page or wait a few minutes. If the problem persists, please contact customer support.

Can one account be shared by multiple people? How is an account ban handled?

  • Shared by multiple people: we do not recommend sharing one account among multiple people, as it may cause confusion in permissions and usage records. We recommend creating an independent account for each user.
  • Account ban: if an account is banned, it may be due to a violation of the terms of service or abnormal usage behavior. Please contact customer support for the specific reason and a solution.

API Calls

Common causes of invalid key or failed model calls

  • Invalid key:

    • API Key has expired
    • API Key was entered incorrectly
    • API Key has been disabled
    • Solution: check whether the API Key is correct and try creating a new API Key

  • Failed model call:

    • Model does not exist or is unavailable
    • Incorrect request parameters
    • Network connection issue
    • Insufficient account balance
    • Solution: check whether the model name is correct, check the request parameters, check the network connection, and check the account balance

What to do if an API call times out

  • Check the network connection: ensure the network connection is stable
  • Reduce request content: reduce the length or complexity of the requested text
  • Use streaming responses: for long-text generation, streaming responses can reduce the risk of timeouts

How to view API call records

  1. Log in to xftoken.ctclouds.com
  2. Go to the Usage Details page
  3. View detailed API call records
  4. You can filter by time range, model, and other conditions

Client Integration

Third-party client cannot connect / model fails to load

  • Third-party client cannot connect:

    • Check the network connection
    • Check whether the API Key is correct
    • Check whether the domain configuration is correct (https://api.xftoken.ctclouds.com/v1)
    • Check whether the client supports custom API endpoints

  • Model fails to load:

    • Check API Key permissions
    • Check whether the model is available in EMCP Token
    • Check the network connection
    • Try reloading the model list